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Privacy Policy

Last updated: April 10, 2026

Rendertize ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights regarding that data.

1. Data We Collect

Data you provide

  • Email address and name — collected at signup via Supabase Auth. Used for authentication and account management.
  • Rendered images — WebP screenshots (~250 KB each) generated by your browser and uploaded to your account storage. Never shared with third parties except as described below.
  • Listing metadata — titles, descriptions, tags, and categories you generate or save. Stored in your account.
  • Custom AI instructions — text you provide to guide AI metadata generation. Sent to Google Gemini API for processing.

Data we do NOT collect

  • 3D model files — your GLB/glTF files are loaded and rendered entirely in your browser. They are never uploaded to our servers.
  • Tracking cookies or advertising identifiers.
  • Behavioral profiles for ad targeting.

Usage data

  • Credit usage, session counts, render counts, storage usage, and egress volume — used for billing, usage caps enforcement, and platform cost monitoring.
  • Request logs (IP address, timestamps, endpoints) — retained for up to 90 days for security and debugging purposes.

2. How We Use Your Data

  • To provide, maintain, and improve the Service.
  • To authenticate your account and manage sessions.
  • To enforce usage caps and credit limits.
  • To process payments via Paddle (Merchant of Record).
  • To send transactional emails (account confirmation, password reset).
  • To respond to support requests.
  • To monitor platform costs and detect abuse (no automated profiling for marketing purposes).

3. Third-Party Data Processors

Paddle (Payments)

Paddle.com is our Merchant of Record and processes all payments. When you make a purchase, Paddle collects your name, email, payment information, and IP address. See Paddle's Privacy Policy and their Data Processing Addendum.

Supabase (Database, Auth, Storage)

Your account data, usage logs, rendered images, and listing metadata are stored on Supabase (hosted on AWS). Supabase processes data on our behalf under a Data Processing Agreement. See Supabase's Privacy Policy.

Google Gemini API (AI Metadata)

When you generate AI metadata, your rendered images and model metadata are sent to Google's Gemini API for analysis. Google may process this data in accordance with their Privacy Policy and Gemini API Terms. We do not send 3D model files — only rendered images (WebP) and descriptive metadata.

Vercel (Hosting)

The Rendertize app and marketing website are hosted on Vercel. Vercel collects IP addresses and request logs as part of standard hosting operations. We use Vercel Analytics, which is cookieless and does not collect personally identifiable information. See Vercel's Privacy Policy.

Crisp (Live Chat)

We use Crisp for live chat support. If you initiate a chat, Crisp may collect your name, email (if provided), and chat transcript. See Crisp's Privacy Policy.

4. Cookies

  • Supabase Auth — sets essential session cookies for authentication. These are required for the app to function.
  • Vercel Analytics — cookieless. No tracking cookies.
  • Paddle — sets cookies during checkout. See Paddle's cookie policy.
  • We do not use advertising, retargeting, or analytics tracking cookies.

5. Data Retention

  • Account data (email, profile) is retained while your account is active. Deleted on account deletion within 30 days.
  • Rendered images are retained until you delete them or your account. On account deletion, images are removed within 30 days.
  • Request and usage logs are purged after 90 days.
  • Payment records are retained by Paddle for their legal compliance obligations.

6. Your Rights

GDPR (EEA/UK residents)

  • Access — request a copy of data we hold about you.
  • Rectification — correct inaccurate data.
  • Erasure — request deletion of your data.
  • Portability — receive your data in a structured format.
  • Objection — object to processing based on legitimate interest.

CCPA (California residents)

  • Right to know — what personal data we collect and how it is used.
  • Right to delete — request deletion of your personal data.
  • Right to opt-out — we do not sell personal data.

To exercise your rights, contact us at privacy@rendertize.com.

7. Contact

Privacy questions or requests: privacy@rendertize.com