Terms of Service

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all payment-related inquiries and refunds. Product support is handled by Rendertize at support@rendertize.com. By completing a purchase you also agree to Paddle's Buyer Terms.

2. Acceptance of Terms

By accessing or using Rendertize (“the Service”), you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Service. We reserve the right to update these terms. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the Service after the notice period constitutes acceptance of the updated terms.

3. Account Terms

• You must be at least 18 years old to create an account.
• One account per person. Account sharing or resale is not permitted.
• You are responsible for maintaining the security of your account credentials. Rendertize is not liable for losses from unauthorized access due to your failure to protect your credentials.
• You must provide a valid email address. Accounts created with disposable or invalid emails may be terminated.
• Sanctions and export compliance: You represent that you are not located in, and are not a national or resident of, any country or territory subject to comprehensive U.S. embargo or sanctions, and that you are not on any U.S. government list of prohibited or restricted parties. You agree not to use the Service in violation of any applicable export control, sanctions, or anti-money-laundering laws.

4. Acceptable Use

You agree not to:

• Use bots, scripts, or automation to generate renders or consume credits.
• Scrape, crawl, or extract data from the Service.
• Abuse credits or download bandwidth (e.g. repeatedly re-downloading large files).
• Attempt to reverse-engineer, decompile, or extract proprietary technology.
• Use the Service to process or distribute illegal content.
• Upload 3D models that infringe third-party intellectual property, privacy, or publicity rights.
• Resell, sublicense, or redistribute access to the Service without written consent.

Storage allowance: Your tier includes a storage allowance as described on our pricing page. If your stored renders and listings exceed your plan's storage cap, you will be unable to start new render sessions until you delete data. If you are on the Free plan, you may also purchase a lifetime tier with a larger storage allowance to resolve this; as described in Section 8, this option is available only to accounts that do not already hold a paid tier.

Fair use of bandwidth: We monitor download bandwidth (egress) for abuse prevention and infrastructure cost management. Normal use of the Service — viewing and downloading your own renders — is unrestricted. If your usage is abnormally high or places a disproportionate load on our infrastructure, we may introduce bandwidth limits, throttle download speeds, temporarily restrict downloads, or ask you to reduce usage. We will make reasonable efforts to notify you before taking such action.

5. Intellectual Property & User Content

Your content: You retain full ownership of your 3D models, rendered images, and listing metadata. By uploading or generating content on Rendertize, you grant us a limited, non-exclusive license to store and display that content solely to provide the Service.

Your warranty: You warrant that any 3D models you upload are owned by you or that you have the necessary rights and permissions to use them with the Service. You are solely responsible for ensuring that your uploaded models, renders, listings, and any other content you create or publish using the Service do not infringe any third-party intellectual property, privacy, or publicity rights. You agree to indemnify and hold Rendertize harmless from any claims, damages, or liabilities arising from any 3D models you upload, any renders or other content you create or publish using the Service, or your use of any AI-generated content produced through the Service.

AI-generated content: Content generated by AI may contain inaccuracies, errors, or unintended material. You are responsible for reviewing and verifying all AI-generated content before publishing or distributing it on any platform or channel. Rendertize does not guarantee the accuracy, completeness, or suitability of AI-generated content. Because AI-generated outputs are produced algorithmically, they may not be eligible for copyright protection in some jurisdictions, including the United States, and identical or similar outputs may be generated for other users. We do not represent that any AI-generated output is unique or exclusive to you.

Our platform: Rendertize owns all rights to the platform, software, algorithms, and branding. Nothing in these terms transfers any ownership of our intellectual property to you.

Feedback: If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize that feedback without any obligation or compensation to you.

6. Copyright Complaints (DMCA)

We respect the intellectual property rights of others and expect our users to do the same. We will respond to clear notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (DMCA).

EU and UK copyright notices: If you are located in the European Union or United Kingdom, you may also submit a copyright infringement notice under applicable local law (including the EU Copyright Directive and the UK Copyright, Designs and Patents Act 1988) to support@rendertize.com. Please include the information described below so we can locate and assess the allegedly infringing material.

Other jurisdictions: If you are located outside the United States, European Union, or United Kingdom, we will still review copyright complaints submitted to support@rendertize.com under applicable local law, using the same notice procedure described below.

If you believe that content hosted on the Service infringes your copyright, please send a written notice to support@rendertize.com that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and information reasonably sufficient to let us locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.

Counter-notice: If your content was removed and you believe the removal was the result of a mistake or misidentification, you may submit a counter-notice to the same address with the corresponding information required under the DMCA.

Repeat infringers: In appropriate circumstances, we will suspend or terminate the accounts of users who are repeat infringers.

7. Marketplace Compliance & Non-Affiliation

Rendertize helps you produce renders and listing content that you may choose to publish on third-party platforms — including 3D asset marketplaces (such as TurboSquid, CGTrader, or Fab.com), portfolio sites, and other distribution channels. You are solely responsible for ensuring that any content you publish complies with the terms, policies, and content requirements of each platform, as well as all applicable laws.

Rendertize is an independent service and is not affiliated with, endorsed by, sponsored by, or otherwise associated with any third-party platform. Any references to third-party platforms are for descriptive purposes only. We are not responsible for any action taken against your account on any third-party platform — including listing removal, suspension, or termination — arising from content you create with or publish using the Service.

8. Lifetime Deal Terms

• A "lifetime" purchase grants you access to the Service for as long as the Service operates — meaning for the operational lifetime of the product, not the lifetime of the customer.
• Monthly credits refresh on your 30-day cycle. Unused monthly credits do not roll over and reset to your tier's allocation at the start of each cycle.
• Purchased credit top-ups are one-time additions that persist across billing cycles until used. The system consumes monthly credits first; top-up credits are only drawn after your monthly balance reaches zero.
• Storage caps apply as described on the pricing page. You are responsible for managing your usage within these caps, which are subject to the fair-use provisions in Section 4.
• Lifetime deals are non-transferable, tied to the purchasing account, and may not be resold or gifted.
• One tier per account — no upgrades: Each account may hold exactly one lifetime tier. Once a tier has been purchased, it cannot be upgraded to a higher tier on the same account. Accounts with an existing paid tier are not eligible to purchase an additional tier. If you require a higher tier, you must create a new account and purchase the desired tier on that account.
• Roadmap and future features: Purchasing a lifetime plan grants access to the Service as it exists at the time of purchase. Any features shown on our public roadmap (rendertize.com/roadmap) represent our current development intentions only and are not a contractual commitment. We reserve the right to add, modify, delay, or remove any planned feature at any time without notice or refund obligation. No claim may be made on the basis that a purchasing decision was influenced by a roadmap item that was subsequently changed or removed.
• In the event of an acquisition, merger, or cessation of operations, lifetime access is not automatically transferable to any successor entity. We will provide at least 30 days' notice and facilitate data export before any such event takes effect. Because a lifetime purchase grants access for the operational lifetime of the Service rather than for a fixed term, discontinuation after the refund period has passed does not by itself entitle you to a refund, credit, or other compensation. Your sole remedy in the event of discontinuation is the notice and data export described above. This does not affect the 30-day money-back guarantee in our Refund Policy for recent purchases, or any non-waivable rights you may have under applicable consumer-protection law (such as the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, or equivalent legislation in your jurisdiction).

9. Service Modifications

We reserve the right to modify, update, or discontinue features of the Service at any time. We will make reasonable efforts to notify users of material changes. We are committed to honoring the credit allocations for your purchased tier for the lifetime of the Service. In the rare event that underlying infrastructure costs increase significantly and genuinely threaten the sustainability of the Service, we reserve the right, as a last resort, to make proportionate adjustments to credit allocations, with at least 30 days' notice and a clear explanation of the reason. We will not do this in response to ordinary cost fluctuations.

10. Third-Party Services

The Service relies on third-party providers for functions such as payments, data storage, AI processing, hosting, and email delivery, among others. A current list of sub-processors is available in our Privacy Policy. Rendertize is not responsible for outages, errors, or data handling by these providers beyond our reasonable control. Where you interact directly with a third party (e.g. Paddle checkout), that interaction is governed by their own terms and privacy policies.

11. Refunds

All purchases are processed by Paddle.com as Merchant of Record. Refund eligibility and process are governed by our Refund Policy and Paddle's Buyer Terms.

12. Termination

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or abuse the Service. If we terminate your account for a violation, no refund is owed for your tier purchase or any unused credits. If we discontinue the Service, Section 8 (cessation of operations) applies.

Inactive accounts: To manage storage costs, if your account has no login activity for a continuous period of 12 months, we may notify you by email or in-app notification and, after at least 30 days from that notice, delete stored files (such as your rendered images and saved listings) associated with the account. Simply logging in or using the Service at any time before that deletion takes place resets the inactivity period and stops any pending deletion. Your lifetime tier entitlement is never forfeited by inactivity.

You may request account deletion at any time from your account Settings dashboard. A 30-day grace period applies, during which the deletion is scheduled but not yet performed and you may cancel the request. After the grace period ends, your account and associated data are permanently deleted. You may also contact support@rendertize.com for assistance.

Administrative deletion: The 30-day grace period described above applies only to deletion requests you initiate yourself. Where we terminate or delete an account for a violation of these Terms, fraud, or abuse, that deletion may be performed immediately and permanently, without a grace period, and the account and associated data may not be recoverable.

Re-registration after deletion: If you delete your account and create a new account using the same email address, the new account will start with 0 free credits. Any paid tier purchased on a deleted account is non-transferable and does not carry over — a new purchase is required on the new account.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted availability or error-free operation. Use of AI-generated metadata is at your discretion — we do not guarantee its accuracy or suitability for any marketplace. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Rendertize shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service. Our total liability for any claim shall not exceed the amount you paid for your tier. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration shall be Delaware, United States. Proceedings shall be conducted in English.

Class action and jury trial waiver: To the maximum extent permitted by applicable law, you and Rendertize agree that any dispute will be resolved on an individual basis, and that neither party may bring a claim as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Rendertize each waive any right to a trial by jury. If this waiver is found unenforceable as to a particular claim, that claim shall be severed and litigated in court while the remaining claims proceed in arbitration.

Nothing in this section limits the rights of consumers in the European Union, European Economic Area, or United Kingdom to bring proceedings in their local courts as required by applicable consumer protection law, and the class-action and jury-trial waivers above do not apply to the extent prohibited by such laws.

16. Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including but not limited to natural disasters, internet or infrastructure outages, third-party service failures, government actions, or pandemic-related disruptions.

17. Severability, Assignment & General

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, while the remaining provisions continue in full force and effect. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right.

We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms without our prior written consent.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Rendertize regarding the Service and supersede all prior agreements or understandings.

18. Contact

Questions about these Terms? support@rendertize.com